Text S.A.
Company Overview
Text S.A. (formerly LiveChat S.A.) is a Poland-based B2B SaaS company specializing in text-based customer communication. The Group operates a fully subscription-based model with 100% recurring revenue (MRR/ARR), selling primarily to international clients in USD. Its core product, LiveChat, remains the main revenue contributor, while newer products (ChatBot, HelpDesk, KnowledgeBase and OpenWidget) are increasingly used to upsell existing customers. Management is executing a strategic shift from a collection of standalone products toward an integrated ‘Suite’ model (Text App), aimed at increasing average revenue per client, improving retention, and enabling expansion into larger, enterprise customers.
Business Segments
- LiveChat (core live messaging platform)
- ChatBot (AI-powered chatbot automation with usage-based monetization)
- HelpDesk & KnowledgeBase (ticketing system and self-service support, increasingly adopted by larger clients)
- OpenWidget and other add-ons (engagement and lead-capture tools, partially used as adoption drivers)
Key Drivers
- Highly predictable, 100% recurring SaaS revenue with very high gross margins (~80%)
- Upselling and cross-selling to the existing customer base, driving ARPL growth despite flat customer numbers
- Transition to an integrated Suite/Text App model increasing product stickiness and wallet share
- Growing adoption of ChatBot and HelpDesk from a low base, supporting diversification away from LiveChat
- Global USD pricing and international customer base (~98% of revenue outside Poland)
Key Risks
- Customer churn in the mature LiveChat product, especially among small SMB clients
- FX translation risk from USD-denominated revenue reported in PLN
- Short-term margin pressure from higher infrastructure, cloud and AI-related costs
- Execution risk in migrating customers to the Suite/Text App and monetizing new pricing models
- Increasing competitive intensity in AI-driven customer service tools
What to Watch
- MRR and ARR growth driven by ARPL vs customer count
- Adoption rate of the Text App and share of customers using multiple products
- Stabilization of margins after completion of cloud migration
- Churn dynamics in LiveChat and retention improvements from bundling
- Sustainability of very high dividend payouts alongside growth investments
Foundational Analysis
Business Model
Text operates a global B2B SaaS business with 100% recurring subscription revenue. Products are sold primarily online, priced in USD, and billed monthly or annually. LiveChat is a mature, cash-generative product with stable USD revenue despite declining customer count, as ARPL rises through price increases and upselling. Growth increasingly comes from attaching complementary products (ChatBot, HelpDesk, KnowledgeBase) to existing customers. ChatBot additionally includes a usage-based component (paid interaction blocks), introducing optional variable revenue on top of base subscriptions. The strategic shift toward an integrated Suite/Text App is designed to increase average spend per client, reduce churn through higher switching costs, and open the door to enterprise customers with significantly higher contract values.
Competitive Positioning
Text combines a large installed base in LiveChat with very high profitability and a strong balance sheet. While growth is slower than high-growth SaaS peers, the company’s margins, cash generation and dividend capacity are exceptional. The suite strategy positions Text as a broader customer engagement platform rather than a single-product chat vendor.
Economics & Capital Allocation
The business exhibits classic SaaS economics: very high gross margins, low incremental customer servicing costs, and strong operating leverage. Recent margin compression reflects deliberate investment in cloud infrastructure, AI capabilities and enterprise readiness rather than structural deterioration of the model.
Text follows a strongly shareholder-friendly capital allocation policy, historically distributing over 90% of profits as dividends while funding growth investments from operating cash flow. The balance sheet carries no material debt and maintains significant cash reserves.
Long-term Risks
Failure to reaccelerate growth through the suite strategy, sustained churn in LiveChat without sufficient ARPL uplift, structurally higher cost base from AI and cloud services, and competitive disruption from larger AI platforms or well-funded SaaS rivals.
What Would Break the Thesis
- Persistent decline in MRR driven by churn outweighing ARPL growth
- Inability to monetize the Text App/Suite at higher price points
- Structural margin erosion from AI and infrastructure costs
- Breakdown of the dividend-paying capacity due to weaker cash generation
Contracts Intelligence
No contract data available for this company.
View News InsteadFinancial Performance
Quarterly Data
| Metric | 2024Q2 | 2024Q3 | 2025Q1 | 2025Q2 |
|---|---|---|---|---|
| Income Statement Revenue (Quarterly) | 162.7M | 102.5M | 86.8M | 84.8M |
| Income Statement Gross Profit (Quarterly) | 133.9M | 79.0M | 70.9M | 58.4M |
| Income Statement EBITDA (Quarterly) | 99.9M | 54.4M | 52.6M | 41.6M |
| Income Statement EBIT (Quarterly) | 90.7M | 47.5M | 46.9M | 35.2M |
| Income Statement Net Income (Quarterly) | 84.6M | 43.9M | 43.7M | 31.0M |
| Costs Selling & Distribution Costs | 30.6M | 18.2M | 16.4M | 16.4M |
| Costs Administrative Expenses | 12.8M | 14.8M | 7.6M | 6.2M |
| Cash Flow Operating Cash Flow | 91.3M | 43.4M | 51.7M | 34.0M |
| Cash Flow Capital Expenditure | -14.5M | -23.3K | -7.8M | -8.2M |
| Cash Flow Free Cash Flow | 105.8M | 43.4M | 59.5M | 42.2M |
| Cash Flow Depreciation & Amortization | 9.3M | 5.0M | 5.7M | 6.4M |
| LTM Metrics Revenue (LTM) | 162.7M | 352.0M | 249.5M | 436.8M |
| LTM Metrics EBITDA (LTM) | 99.9M | 206.9M | 152.5M | 248.6M |
| LTM Metrics Net Income (LTM) | 84.6M | 172.2M | 128.3M | 203.3M |
| Profitability Gross Margin | 82.3% | 77.1% | 81.7% | 68.9% |
| Profitability EBITDA Margin | 61.4% | 53.1% | 60.6% | 49.1% |
| Profitability EBIT Margin | 55.7% | 46.3% | 54.0% | 41.6% |
| Profitability Net Margin | 52.0% | 42.8% | 50.4% | 36.6% |
| Profitability ROIC | - | - | - | - |
| Profitability Cash Conversion | 108.0% | 99.0% | 118.0% | 110.0% |
| Balance Sheet Current Assets | 98.2M | 145.3M | 179.8M | 166.3M |
| Balance Sheet Current Liabilities | 76.3M | 82.0M | 82.3M | 83.9M |
| Balance Sheet Inventories | 0 | 0 | 0 | 0 |
| Balance Sheet Total Equity | 90.1M | 142.5M | 172.0M | 167.2M |
| Balance Sheet Total Debt | 0 | 0 | 0 | 4.7M |
| Balance Sheet Cash & Equivalents | 56.5M | 88.0M | 128.1M | 103.2M |
| Balance Sheet Invested Capital | 33.6M | 54.5M | 44.0M | 68.7M |
| Ratios Current Ratio | 1.29 | 1.77 | 2.18 | 1.98 |
Revenue (Quarterly) - Visual Analysis
Revenue (Quarterly) (PLN)
Growth Rates (QoQ% and YoY%)
Data Source: Financial data sourced from company filings and periodic reports. Values in PLN. Margins and ratios stored as decimals converted to percentages for display.
Recent News & Developments
Sentiment Analysis (Last 6 Months)
| Positive | 100% |
| Neutral | 0% |
| Negative | 0% |
Based on 1 article
Text S.A. Announces Interim Dividend for Fiscal Year 2025/26
Text S.A., a Poland-listed B2B SaaS company, has announced its decision to distribute an interim dividend for the fiscal year 2025/26. The proposed dividend amounts to PLN 29,612,500, representing no more than half of the company's net profit as of September 30, 2025, verified by an independent auditor. The interim dividend will cover 25,750,000 company shares, with a payout of PLN 1.15 per share. The record date for eligible shareholders is set for February 9, 2026, with the payment scheduled for February 16, 2026.
This announcement highlights Text S.A.'s strong financial performance and commitment to shareholder returns, aligning with its subscription-based SaaS model and recurring revenue strategy.
2026 EPS Estimates
- Higher churn, slower Suite adoption and sustained margin pressure from infrastructure and AI costs
- Flat LiveChat revenue, ~26% growth in ChatBot and HelpDesk, net margin around 36%, and average USD/PLN of ~3.7
- Successful migration to the Text App with higher Suite adoption, stronger ARPL uplift and incremental AI-driven revenue
Note: EPS estimates are for informational purposes only and represent our analytical framework, not investment recommendations. These financial results estimates are based on stated assumptions and may change as new information becomes available.
Key Metrics
Company-specific performance indicators tailored to Text S.A.'s business model.
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Data Source: Key metrics are extracted from company disclosures, periodic reports, and management commentary.